Terms and conditions of sale
Effective as of 09/15/2023
ARTICLE 1 – Scope of application
These General Terms and Conditions of Sale (“GTCS”) apply, without restriction or reservation, to all sales concluded by the Vendor with non-professional purchasers (“Customers or the Customer”), wishing to acquire the products offered for sale (“Products”) by the Vendor on the https://zman.watch/ website. The Products offered for sale on the site are as follows:
Manufacture of costume jewelry and watches, and the creation, assembly, modification and marketing by all means of these articles and their accessories.
The main characteristics of the Products, and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented on the https://zman.watch/ site, which the customer is required to read before ordering.
The choice and purchase of a Product are the sole responsibility of the Customer.
Product offers are subject to availability, as specified when the order is placed.
These General Terms and Conditions of Sale are accessible at all times on the https://zman.watch/ website and shall prevail over any other document.
The customer declares that he/she has read and accepted these terms and conditions of sale by checking the appropriate box before placing an order online at https://zman.watch/.
In the absence of proof to the contrary, the data recorded in the Vendor’s computer system constitutes proof of all transactions concluded with the Customer.
The Vendor’s contact details are as follows
SREF Consulting
81 Rue de France 06000 Nice – FRANCE
Company registration number: 85260786000016
Email : contact@zman.watch
The products presented on the https://zman.watch/ website are offered for sale in the following territories: Worldwide.
In the event of an order to a country other than metropolitan France, the Customer is the importer of the Product(s) concerned.
For all Products shipped outside the European Union and French overseas departments and territories, the price will automatically be calculated exclusive of tax on the invoice.
Customs duties or other local taxes, import duties or state taxes may be payable. They are the sole responsibility of the Customer.
ARTICLE 2 – Prices
The Products are supplied at the prices in force on the site https://zman.watch/, at the time the order is registered by the Vendor.
Prices are expressed in Euros, excluding and including VAT.
Prices take into account any discounts granted by the Vendor on the https://zman.watch/ website.
These prices are firm and non-revisable during their period of validity, but the Vendor reserves the right to modify them at any time outside their period of validity.
Prices do not include processing, shipping, transport and delivery charges, which are invoiced in addition, under the conditions indicated on the site and calculated before the order is placed.
The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.
An invoice is issued by the Vendor and given to the Customer upon delivery of the Products ordered.
Certain orders may be subject to a previously accepted quotation. Quotations issued by the Vendor are valid for 30 days from the date of issue.
ARTICLE 3 – Orders
It is the Customer’s responsibility to select the products he/she wishes to order on the https://zman.watch/ website, in accordance with the following procedures:
Product offers are valid as long as they are visible on the site, while stocks last.
The sale will be considered valid only after full payment of the price. It is the Customer’s responsibility to check the accuracy of the order and to immediately report any error.
Any order placed on the https://zman.watch/ website constitutes the formation of a distance contract between the Customer and the Vendor.
The Vendor reserves the right to cancel or refuse any order from a customer with whom there is a dispute over payment of a previous order.
The customer can follow the progress of his order on the site.
ARTICLE 3 Bis – Customer area – Account
In order to place an order, the Customer is invited to create an account (personal space).
To do so, he/she must register by filling in the form provided at the time of ordering, and undertakes to provide truthful and accurate information concerning his/her civil status and contact details, in particular his/her e-mail address.
The Customer is responsible for updating the information provided. Customers are informed that they can modify this information by logging into their account.
To access his personal space and order history, the Customer must identify himself using his strictly personal user name and password, which will be communicated to him after registration. The Customer agrees not to divulge them to any third party. Should he/she do so, he/she shall remain solely responsible for any use made thereof.
The Customer may also request to unsubscribe by going to the dedicated page on his personal space or by sending an email to: contact@zman-watch. Unsubscription will take effect within a reasonable period of time.
In the event of non-compliance with the general terms and conditions of sale and/or use, the https://zman.watch/ website may suspend or even close a customer’s account after a formal notice has been sent by e-mail and has remained without effect.
Any account deletion, for whatever reason, will result in the deletion of all the customer’s personal information.
The Vendor shall not be held liable for any event of force majeure resulting in a malfunction of the site or server, subject to any interruption or modification in the event of maintenance.
The creation of an account implies acceptance of the present terms and conditions of sale.
ARTICLE 4 – Terms of payment
The price is paid by secure payment, according to the following methods:
payment by credit card, Paypal, bank transfer
The price is payable in full by the customer on the day the order is placed.
Payment data is exchanged in encrypted mode using the protocol defined by the approved payment service provider for banking transactions carried out on the https://zman.watch/ website.
Payments made by the Customer will not be considered final until the Seller has received the sums due.
The seller will not be obliged to deliver the products ordered by the customer if the latter does not pay the price in full in accordance with the above conditions.
ARTICLE 5 – Deliveries
The Products ordered by the Customer will be delivered in France and throughout the world
Deliveries take place within 1 to 4 weeks maximum (generally one week) to the address indicated by the customer when ordering on the site.
Delivery consists of the transfer to the customer of physical possession or control of the product. Except in special cases or unavailability of one or more products, the products ordered will be delivered in one go.
The Seller undertakes to make its best efforts to deliver the products ordered by the customer within the deadlines specified above.
If the products ordered have not been delivered within 1 month after the indicative delivery date, for any reason other than force majeure or the customer’s actions, the sale may be canceled at the written request of the customer within conditions provided for in articles L 216-2, L 216-3 and L241-4 of the Consumer Code. The sums paid by the Customer will then be returned to him at the latest within fourteen days following the date of termination of the contract, excluding any compensation or withholding.
In the event of a specific request from the Customer concerning the packaging or transport conditions of the products ordered, duly accepted in writing by the Seller, the related costs will be subject to additional specific invoicing, based on a quote previously accepted in writing by the customer.
The Customer is required to check the condition of the delivered products. It has a deadline of 14 days. Maximum time limit for… from delivery to submit complaints by email, accompanied by all relevant supporting documents (photos in particular). After this period and failing to have complied with these formalities, the Products will be deemed to be compliant and free from any apparent defect and no complaint can be validly accepted by the Seller.
The Seller will reimburse or replace as soon as possible and at its expense, the Products delivered whose lack of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in articles L 217-4 et seq. Consumer Code and those provided for in these General Terms and Conditions.
The transfer of the risks of loss and deterioration relating thereto will only be carried out at the time when the Customer takes physical possession of the Products. The Products therefore travel at the Seller’s risk except when the Customer has chosen the carrier himself. As such, the risks are transferred when the goods are handed over to the carrier.
ARTICLE 6 – Transfer of ownership
The transfer of ownership of the Products from the Seller to the Customer will only be carried out after full payment of the price by the latter, regardless of the date of delivery of said Products.
ARTICLE 7 – Right of withdrawal
According to the terms of article L221-18 of the Consumer Code “For contracts providing for the regular delivery of goods during a defined period, the period runs from receipt of the first good. »
The right of withdrawal can be exercised online, using the attached withdrawal form and also available on the site or any other declaration, unambiguous, expressing the desire to withdraw and in particular by postal mail addressed to the Seller using the postal or email address indicated in ARTICLE 1 of the General Terms and Conditions.
Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be sold in new condition, accompanied by the purchase invoice. The product must be returned within 14 days of receipt.
Damaged, soiled or incomplete products will not be returned.
Return costs remaining the responsibility of the Customer.
Cutomized watches (customized with the visual configurator) cannot be exchanged or refunded.
The exchange (subject to availability) or refund will be made within 14 days from receipt, by the Seller, of the Products returned by the Customer under the conditions provided for in this article.
ARTICLE 8 – Responsibility of the Seller – Guarantees
Modification of the object, misuse, scratches, breakage are not guaranteed.
The Products supplied by the Seller benefit from:
the legal guarantee of conformity, for defective, damaged or damaged Products or those that do not correspond to the order,
the legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the products delivered and rendering them unfit for use,
Provisions relating to legal guarantees
Article L217-4 of the Consumer Code
“The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility. »
Article L217-5 of the Consumer Code
“The property complies with the contract:
If it is suitable for the use usually expected of a similar good and, where applicable: – if it corresponds to the description given by the seller and possesses the qualities that the latter presented to the buyer in the form sample or model; – if it presents the qualities that a buyer can legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling;
Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. »
Article L217-12 of the Consumer Code
“The action resulting from the lack of conformity is prescribed two years from the delivery of the goods. »
Article 1641 of the Civil Code
“The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or He would have given only a lower price if he had known about them. »
Article 1648 paragraph 1 of the Civil Code
“When the buyer requests from the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, a repair covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run. This period runs from the buyer’s request for intervention or the making available for repair of the goods in question, if this making available is subsequent to the request for intervention. »
In order to assert his rights, the Customer must inform the Seller, in writing (email or post), of the non-conformity of the Products or of the existence of hidden defects from their discovery.
The Seller will reimburse, replace or repair Products or parts under warranty deemed non-compliant or defective. Shipping costs will be reimbursed on the basis of the invoiced price and return costs will be reimbursed upon presentation of supporting documents.
Refunds, replacements or repairs of Products deemed non-compliant or defective will be made as soon as possible and at the latest within 30 days following the Seller’s discovery of the lack of conformity or hidden defect. This reimbursement can be made by transfer or bank check.
The Seller cannot be held liable in the following cases:
Non-compliance with the legislation of the country in which the products are delivered, which it is up to the Customer to verify, in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, as in the event of normal wear and tear of the Product, accident or force majeure.
The photographs and graphics presented on the site are not contractual and cannot engage the responsibility of the Seller.
The Seller’s guarantee is, in any event, limited to the replacement or reimbursement of non-compliant or defective Products.
ARTICLE 9 – Personal data
The Customer is informed that the collection of his personal data is necessary for the sale of the Products and their issue/delivery, entrusted to the Seller. This personal data is collected solely for the execution of the sales contract.
The Customer is also informed that the collection of his personal data is also necessary for the following purposes:
promotional offers 9.1
Collection of personal data The personal data collected on the site https://zman.watch/ are as follows:
Account opening:
When creating the Customer/user account: Names, first names, postal address, telephone number and email address.
Payment
As part of the payment for the Products offered on the site https://zman.watch/, it records financial data relating to the Customer’s bank account or credit card
User
9.2 Recipients of personal data:
Personal data is reserved for the sole use of the Seller and its employees.
9.3 Data controller
The data controller is the Seller, within the meaning of the Data Protection Act and as of May 25, 2018, Regulation 2016/679 on the protection of personal data.
9.4 limitation of processing
Unless the Customer expresses his express agreement, his personal data is not used for advertising or marketing purposes.
9.5 Data retention period
The Seller will keep the data thus collected for a period of 5 years, covering the limitation period for applicable contractual civil liability.
9.6 Security and confidentiality
The Seller implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the Seller cannot guarantee the security of the transmission or storage of information on the Internet.
9.7 Implementation of Customer and user rights
In accordance with the regulations applicable to personal data, Customers and users of the site https://zman.watch/ have the following rights:
They can update or delete data that concerns them in the following ways:
Send an email to contact@zman.watch
They can delete their account by writing to the email address indicated in article 9.3 “Data controller” They can exercise their right of access to know the personal data concerning them by writing to the address indicated in article 9.3 “Processing manager”
If the personal data held by the Seller is inaccurate, they may request an update of the information by writing to the address indicated in article 9.3 “Data controller”
They may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the address indicated in article 9.3 “Data controller”
They may also request the portability of data held by the Seller to another service provider.
Finally, they can object to the processing of their data by the Seller.
These rights, as long as they do not oppose the purpose of the processing, can be exercised by sending a request by post or e-mail to the Data Controller whose contact details are indicated above.
The data controller must provide a response within a maximum of one month.
In the event of refusal to grant the Customer’s request, the latter must provide reasons.
The Customer is informed that in the event of refusal, he can lodge a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or contact a judicial authority.
The Customer may be asked to check a box under which he agrees to receive informative and advertising emails from the Seller. He will always have the possibility to withdraw his agreement at any time by contacting the Seller (contact details above) or by following the unsubscribe link.
ARTICLE 10 – Intellectual property
The content of the site https://www.watchmodcustom.com is the property of the Seller and its partners and is protected by French and international laws relating to intellectual property. Any total or partial reproduction of this content is strictly prohibited and may constitute an offense of counterfeiting.
ARTICLE 11 – Applicable law – Language
These General Terms and Conditions and the operations resulting from them are governed and subject to French law.
These General Terms and Conditions are written in French. In the event that they are translated into one or more foreign languages, only the French text will be authentic in the event of a dispute.
ARTICLE 12 – Disputes
For any complaints, please contact customer service at the Seller’s postal or email address indicated in ARTICLE 1 of these General Terms and Conditions.
The Customer is informed that he can in any case resort to conventional mediation, to existing sectoral mediation bodies or to any alternative method of dispute resolution (conciliation, for example) in the event of a dispute.
In this case, the designated mediator is:
Watchmodcustom represented by Jérémy Zucherman 71 Boulevard Raymond Poincaré, 06160 Juan les Pins https://zman.watch/
Email: contact@zman.watch
The Customer is also informed that he can also use the Online Dispute Resolution (ODR) platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home .show
All disputes relating to purchase and sale operations concluded in application of these General Terms and Conditions and which have not been the subject of an amicable settlement between the seller or by mediation, will be submitted to the competent courts under the conditions of law. common.
ANNEX I Withdrawal form
Date ______________________
This form must be completed and returned only if the Customer wishes to withdraw from the order placed on https://zman.watch/ unless exclusions or limits to the exercise of the right of withdrawal follow the applicable General Conditions of Sale.
To the attention of SREF Consulting
81 Rue de France 06000 FRANCE
I hereby notify my withdrawal from the contract relating to the property below:
Order from (indicate date)
Order number: ……………………………………… …………..
Client name : ………………………………………. ………………………..
Customer Address: …………………………………… …………………….
